Privacy policy

LUXOVIA takes the protection of your data very seriously. This page explains what information we collect, why, and how to exercise your rights.

Data controller

LUXOVIA SASU, 64 rue Paul Hochart, Étage 3, 94550 Chevilly-Larue, France · luxovialimousine@gmail.com.

Data collected

When you make a booking request: the service, date, time, number of passengers, price shown, your name, phone number, email address and your choice regarding our offers. When you write to us on WhatsApp, by phone or by email: the content of your messages.

Why we use it

• To handle your request, organise and confirm your ride (performance of the contract or pre-contractual steps).
• To issue invoices and meet our accounting obligations (legal obligation).
• To send you our offers by email, only if you ticked the box provided (consent, which you may withdraw at any time).

Recipients

Your data is intended for LUXOVIA and, where applicable, for the partner chauffeur in charge of your ride. It is hosted by Netlify, Inc. (website forms) and passes through WhatsApp (Meta) when you choose that channel. Netlify complies with the EU–U.S. Data Privacy Framework. Your data is never sold.

Retention period

• Requests that did not lead to a booking: 3 years after the last contact.
• Client data: for the duration of the business relationship, then 3 years for offers if you accepted them.
• Invoices: 10 years (legal obligation).

Your rights

You may access, correct or delete your data, restrict or object to its use, and request its portability. Write to luxovialimousine@gmail.com. Every offer email contains an unsubscribe link. You may also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

Cookies

This website uses no advertising cookies and no audience measurement tools. Fonts are hosted on the website itself: no data is sent to third-party services during your visit.