General terms of sale

These terms apply to any chauffeur-driven passenger transport service booked with LUXOVIA SASU (RCS Créteil 100 527 654).

1. Booking

Requests are made by WhatsApp, phone or email, including via the website form. A request is not a booking: the booking becomes firm after LUXOVIA's written confirmation and the payment set out in article 3.

2. Prices

Prices are shown in euros, including all taxes. The transfer rates shown apply to a Mercedes V-Class, up to 7 passengers and 7 pieces of luggage. Tolls are included. Other vehicles, long-distance journeys and groups are subject to a quote. Hourly hire includes the duration and mileage shown; beyond that, additional hours and kilometres are charged according to the published rates.

3. Payment

Payment is made when the booking is confirmed, by credit card or PayPal. Cash may be accepted for regular clients. Regular business clients may benefit from monthly invoicing, under the agreed terms.

4. Waiting time

Waiting time is free for 60 minutes at airports and stations, from the scheduled time or the actual arrival time of the flight or train, and for 15 minutes for other pick-ups. Beyond that, waiting time may be charged.

5. Cancellation and no-show

Any cancellation made more than 24 hours before the pick-up time is free of charge and gives rise to a full refund. If the booking is cancelled less than 24 hours before, or if the client does not show up by the end of the free waiting time, the full price of the ride remains due.

6. Luggage, children and conduct

The number of passengers and pieces of luggage must be stated when making the request. Child seats are provided on prior request. The chauffeur may refuse a pick-up that endangers safety or shows disrespect for the vehicle.

7. Liability

LUXOVIA does its utmost to keep to the agreed times. It cannot be held liable for delays caused by external circumstances (exceptional traffic, weather conditions, unforeseeable events).

8. Complaints and disputes

Any complaint should be sent to luxovialimousine@gmail.com. In the event of a dispute, consumer clients may use, free of charge, the consumer mediator indicated in the legal notice. These terms are governed by French law.